Our Policies
Terms and Conditions
Proof of vaccinations prior to boarding is required. Current Rabies, DHLPP, and Bordatella (kennel cough) vaccinations are all required.
All dogs must be spayed or neutered by 1 year of age.
Puppies must be at least 12 weeks old and on a current vaccination program.
All dogs must be non-aggressive and not toy protective.
All dogs must be on a monthly flea and tick preventative and free of parasites. If your dog is found to have any of the above they will be treated at their owner’s expense.
All charges incurred shall be payable by check or cash upon drop off or pick up of your dog. A charge of $30 will apply on returned checks.
Please refer to our What to bring to Bark City page for important details about packaging your food. If food is not properly bagged, a $10 fee for storage will be charged.
If your dog becomes ill, Bark City, in its sole discretion may engage the services of a veterinarian, administer medicine, or give any additional care required to your dog, and all expenses shall be paid by dog’s owner. Bark City reserves the right to take dog to any veterinarian it chooses for treatment.
Bark City offers outdoor and indoor playtime. Please know that your dog may get dirty or scratched from playing with other campers. If this presents a problem, please ask about a bath during check-in.
Cancellation Policy
A 50% deposit is required for peak times and all holidays.*
Owner will forfeit entire deposit if a minimum 30 day notice is not given during all peak times and holidays.
Peak times:
Friday before Memorial Day through Labor Day
Week of Thanksgiving
Week of Christmas
Week of New Year’s
Week of Easter
* We will gladly refund all deposits for peak time reservations if a 30 day notice is given.
Drop-off and pick-up schedule for overnight
boarders
Sunday 1:00-3:00 PM
Monday 9:00-11:00 AM - 4:00-6:00 PM
Tuesday 9:00-11:00 AM - 4:00-6:00 PM
Wednesday 9:00-11:00 AM - 4:00-6:00 PM
Thursday 9:00-11:00 AM - 4:00-6:00 PM
Friday 9:00-11:00 AM - 4:00-6:00 PM
Saturday 9:00-11:00 AM
Doggie Daycare hours
Sunday CLOSED
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 9:00 AM - 3:30 PM
All daycare customers must give call prior to coming in for daycare. If your pet is scheluled to attend daycare and a phonr call cancelling is not made you will be charged for that day.
Bark City is staffed 365 days a year to care for your dog. Our office is closed on the following holidays:
New Year’s Eve
New Year’s Day
Easter
Memorial Day
July 4th
Labor Day
Thanksgiving Day through Saturday
Christmas Eve
Christmas Day
Tours
We are happy to provide tours by appointment
WHAT TO PACK FOR BOARDING
FOOD: Bark City strives to make your campers experience totally positive. In order to not upset anyones stomach or digestive tract, we keep each camper on the same feeding schedule as home. Please bring your dog's food labeled with his/her name (first and last!) and in individual daily baggies or a Ziploc® or airtight storage container. If food is not properly bagged, a $10 fee for storage will be charged. Please be sure and label any and all containers that you would like returned. WE DO NOT need your dog's bowls from home…we supply all dog bowls. We are happy to accommodate special diets and homeopathic menus (you must provide all food).
TREATS: You are welcome to send treats and chewies to. Please label all treats with your dog's name. We provide treats at bedtime and nap time. If your dog is not supposed to have treats, due to diet or medical restrictions, please let us know so that your dog's records are properly noted.
MEDICATIONS AND SUPPLEMENTS: Please be sure and label your pets medication schedule and/or supplements. We are happy to administer monthly heartworm and/or flea preventative.
PLEASE NOTE: If your dog has fleas prior to boarding or daycare, they will be treated at owners expense.
LEASH & COLLARS: All dogs arriving at Bark City must have a collar with ID tags. We do not need your dog's leash. Choke collar and prong collars are prohibited unless your dog is participating in training classes. If that is the case, please label each collar with your dog's name.
BEDDING: Please leave your dog's bedding and/or favorite blanket at home. We want your dog to feel totally comfortable, so we will provide beds with cozy blankets, so that your pet can nap and sleep comfortably.
TOYS: Bark City has plenty of toys and balls that we can provide in a supervised environment. Please leave all toys at home so that your camper's toys are not destroyed by other dogs!
